A1. How We Handle Your Personal Information
1. YOUR PRIVACY IS IMPORTANT TO USWe recognise the importance of protecting your information and being clear about what we will do with it is a vital part of our relationship with you.
Yarra Park City Pty Ltd (“YPC”) is a part of OSK Holdings Berhad and its group of companies (“OSK Group”). YPC is bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”). We have developed this policy to reflect our obligations under those laws. Please note that during the course of our relationship with you, we may also tell you more about how we handle your information. This could be when you complete an application, or receive terms. You should consider this information carefully and visit our website regularly as we update this policy from time to time.
2. WHAT IS PERSONAL INFORMATIONPersonal Information refers to any information or opinion (including any sensitive personal information), whether true or otherwise, about an identifiable person.
3. WHAT KINDS OF INFORMATION WE COLLECT PERSONAL INFORMATION COLLECTEDThe kinds of Personal Information we may collect include, but are not limited to the following:
We collect Personal Information when you approach us and request any of our products or services. For example, your personal information may be collected in the following circumstances (including but not limited to):
We also collect information about you from others, such as service providers, agents, advisers, brokers, family members or friends. We may also collect information about you that is publicly available, for example from public registers or social media, or made available by third parties who are permitted to provide your data.
5. HOW WE HOLD YOUR INFORMATIONYPC will safeguard the confidentiality of your Personal Information obtained through any channels, including walk-in, via telephone or mail, over the internet/electronic media or any other forms of information. We hold your information physically and electronically.
When we hold your information in physical storage, the Personal Information is stored in a locked or secured area with access controls. Access to your Personal Information is restricted to authorised individual(s) only and such access will be revoked when it is no longer required.
When we hold your information in electronic storage, it will only be accessed on devices that are securely protected with appropriate access restrictions and be held in compliance with our internal policies.
All information that we hold will be stored for the purpose for which it was collected for the period of time required unless you provide us with consent to hold and store your data for other purposes, or where our internal purpose or compliance with law requires storage for a longer period.
6. HOW WE USE YOUR INFORMATION PERSONAL INFORMATIONThe purposes for which we may use or process the Personal Information we have collected include, but are not limited to, the following:
We may disclose Personal Information to OSK Group and external service providers.
We may disclose your Personal Information to comply with our legal and regulatory requirements, for internal reporting purposes within YPC or with external parties that have contractual relationships with YPC or for purposes for which the Personal Information is processed.
IF YOU ARE UNDER 16If you are under 16 or have special needs, we may share your information with your parent or legal guardian or any person appointed to manage your affairs.
JOINT PURCHASER(S) OR GUARANTORWe may share account or product information with any person with or for whom you are, or apply to be, a purchaser or guarantor.
8. THE PURPOSES OF OUR DISCLOSURE OF YOUR INFORMATIONWe exchange your information with other members within the OSK Group and external service providers who receive personal information on a confidential basis, who may use it for any of the reasons mentioned in section 6.
We may also exchange your information with third parties where this is permitted by law or where required for any of the reasons mentioned in section 6.
THIRD PARTIES INCLUDE:Subject to Section 7 of this Policy, we may disclose your Personal Information to recipients in Malaysia and Singapore.
We will take reasonable steps to ensure that third parties located overseas do not breach the Australian Privacy Principles in relation to your Personal Information.
10. ACCESSING, UPDATING AND CORRECTING YOUR INFORMATIONIf you wish to access or correct your Personal Information or credit-related personal information please provide us with a written request confirming your requested changes and the reasons as to why such changes are requested.
YPC will make sure that all requests for updating or withdrawal of consent for Personal Information are verified, approved and if approved, are effected within 30 calendar days from the date of receipt of your request. When we have updated the requested information, we will provide you with confirmation that the update has been completed.
11. MAKING A PRIVACY COMPLAINT WE’RE HERE TO HELPSometimes things don’t go to plan. If you have a complaint about privacy then we’d like you to tell us so we can do everything we can to put matters right. YPC is committed to resolving privacy concerns and complaints as quickly as possible, and has procedures in place to help resolve any complaints efficiently. If you would like to raise a complaint about mishandling of your Personal Information, including your credit information under the Privacy Act 1988 or the Privacy (Credit Reporting) Code 2014, please contact us on the contact details below.
HOW DO I MAKE A COMPLAINT?We’ll review your situation and try to resolve it as soon as possible.
INTERNAL PROCEDUREYou can contact us to make a complaint about Privacy by:
OSK Property (Yarra Park City Pty Ltd)
2nd Floor, 99 Queensbridge St
Melbourne, VIC 3006, Australia
HOW DO WE HANDLE A COMPLAINT?When we receive a complaint, we:
We try to resolve most complaints in a few days and keep you updated We’ll notify you of our decision in relation to the complaint within 30 calendar days or such longer period as you agree. If we’re unable to resolve your complaint within 30 calendar days or the agreed longer period, we’ll let you know the reason for the delay, the expected timeframe to resolve the complaint and seek your agreement to extend the period.
EXTERNAL REVIEWIf you are not satisfied with how your concern or complaint is resolved, you can refer your complaint to the Privacy Commissioner by:
GPO Box 5218
Sydney NSW 2001
12. HOW TO CONTACT US TO FIND OUT MOREIf you wish to obtain further copies of this Privacy Policy, please contact us or download the policy from YPC’s website.
If you have any further questions about our Privacy Policy or wish to request a copy of our Privacy Policy in another form, please contact us by:
OSK Property (Yarra Park City Pty Ltd)
2nd Floor, 99 Queensbridge St
Melbourne, VIC 3006, Australia
DECLARATION BY THIRD PARTY:“We are fully aware that Yarra Park City Pty Ltd (“YPC”) is committed to acting professionally, fairly and with integrity in all of its business dealings and relationships wherever it operates to counter bribery and corruption. We have read, understood and shall fully comply with the provisions set out in YPC’s Anti-Bribery and Anti-Corruption Handbook.
As such, we shall not offer, give, solicit or accept any bribe or form of bribe during the course of our engagement or engage in any transaction that contravene any applicable anti-bribery or anti-corruption legislation, by-laws, rules and regulations (“laws”) as may be imposed by the relevant authorities and/or internal policies.
In the event that we are aware or suspect any person in YPC who had/may be in breach of the laws as may be imposed by the relevant authorities and/or internal policies, we shall inform YPC immediately through the whistleblowing channel at +(603) 21610662 or whistleblowing@oskgroup.com.
In the event we are in breach of the laws as may be imposed by the relevant authorities and/or relevant internal policies, we understand that YPC shall take the necessary actions against us, including the right to review and / or terminate the contract and we shall fully indemnify YPC against any claims, fines, losses and/or damages suffered by YPC arising from and out of our breach herein.”
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